Returns & Refund Policy

At Velorye, your satisfaction is our priority. If you are not happy with your purchase, you may request a return or refund.

• Request period: up to 7 calendar days after receiving the product.

• Conditions: items must be unused, in their original packaging, with tags intact.

• Refunds: once the return is approved, the amount will be refunded using the same payment method as the purchase.

• Defective products: customers must provide photos/videos as evidence in case of defective items.

👉 Example: If you receive a damaged lipstick, simply send us a picture and request a refund or replacement.